Support students and learners as a Customer Support Associate for Messenger Pigeon. Provide real-time assistance via phone, live chat, and email with empathy and clarity.

In this part time role, you will connect with users seeking help with our flagship app and others. Your knack for troubleshooting and explicit communication will empower learners, especially those with disabilities. You'll work collaboratively within a supportive team atmosphere that values genuine interactions over mere metrics.

Key Responsibilities:
Assist users of Messenger Pigeon and related apps
Respond to queries through various communication methods
Solve issues thoughtfully, directing users to solutions
Record user feedback to enhance service quality
Plan user workshops to optimize product usage

Requirements:
Solid verbal and written communication skills
Willingness to support users with disabilities
Experience with multi-channel support environments
Knowledge of accessibility regulations like AODA
Fluency in English; French language skills appreciated

Bring your passion for user support to the forefront in a flexible work setting.
J-18808-Ljbffr

📌 Part Time Customer Support For Messenger Pigeon Toronto
🏢 Embedded Shishya
📍 Toronto