Drive operational excellence at IntouchCX as the Vice President of Operations. Lead a high-performance culture while managing multiple client accounts and enhancing service delivery capabilities. This senior position mandates a performance-driven leader to oversee training, quality control, and collaboration with global teams.

The successful candidate will have over a decade of experience in contact centers and P&L; accountability, focusing on implementing best practices that improve margins and address client needs effectively. Key Responsibilities:
Foster collaboration on strategic plans with departments
Manage adherence to internal KPIs and corporate policies
Build a robust Operations team with mentoring and training




Direct audits to maintain compliance and process fidelity
Inspire teams and drive initiatives for positive improvements Requirements:
10+ years of contact center senior leadership experience
High school diploma required, postsecondary preferred
Significant experience in business process outsourcing
Proficient in Microsoft Office and preferable in Google Suite
Solid communication and analytical skillset Lead transformative changes in operations and deliver exceptional client outcomes at IntouchCX.

📌 Vice President Of Operations At Intouchcx Winnipeg (Canada)
🏢 Intouchcx
📍 Canada