Elevate your customer service career with PHSA as a Customer Service Agent. Provide essential support through various channels, ensuring timely and qualified resolutions for all inquiries.

In this role, you will assist both internal and external customers, responding to inquiries via phone, fax, and email. Reporting to the Manager of Employee Records and Advantages, you will demonstrate professionalism and compassion while recording customer interactions.

Your expertise in policy application and customer needs assessment will be critical for contributing to the team's high service standards.

Key Responsibilities:
Respond promptly to customer inquiries across multiple platforms
Assess needs and apply sound judgment for solutions




Meet service level agreements for call and ticket handling
Assign inquiries needing team collaboration for resolution
Educate users in submitting accurate requisitions

Requirements:
High school diploma and post-secondary coursework
Minimum two years of customer service experience
Experience in a call center workplace preferred
Strong communication and problem-solving skills
Ability to handle fast-paced situations effectively

Join PHSA and bring your customer service skills to support our mission.
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📌 Customer Service Agent At Phsa Burnaby (Canada)
🏢 Provincial Health Services Authority
📍 Canada