About the Role Float is investing in the next chapter of its Customer Success Operations function. As our Senior Customer Success Operations Manager, you'll play a foundational role in shaping how Customer Success scales by building the systems, programs, and operating rhythms that help our customers grow and our team operate more effectively. While we already leverage Salesforce across the business, this role will lead the evolution of our dedicated Customer Success tooling and operating model as we continue to scale.We're looking for a Customer Success Operations Manager to build the systems, processes, and insights that enable our Customer Success team to scale efficiently while driving customer retention, expansion, and operational excellence. You'll partner closely with Customer Success leadership, RevOps, Finance, Product,



and Sales to transform strategic ideas into repeatable operating programs that improve customer outcomes and business performance.What You’ll DoDesign and optimize the end-to-end post-sales (Customer Success) customer journey across onboarding, adoption, renewal, and expansion.Build and own the Customer Success operating system, creating scalable processes that improve retention, expansion, forecasting, and operational efficiency.Evaluate, implement, and optimize the Customer Success technology stack, driving adoption and enablement across the team.Develop and continuously improve customer health scoring frameworks, risk indicators, and expansion signals.Build and own recurring forecasting programs and target setting for customer retention and expansion, ensuring leadership has accurate visibility into business performance.Create scalable

📌 Senior Customer Success Operations Manager (Toronto)
🏢 Jobtailor
📍 Toronto