Lead the customer experience transformation at Indigo as a Customer Experience Leader. This role focuses on inspiring a customer-centric culture through physical and online channels.
As a key member of the Store’s Leadership Team, the Customer Experience Leader drives strategic initiatives tailored to enhance store operations and enrich customer interactions. Your responsibilities include overseeing daily operations, maintaining visual standards, and ensuring staff is informed about products and promotions while promoting a positive working setting.
Key Responsibilities:
• Collaborate to inspire a customer-centric culture
• Manage daily store operations and visual standards
• Ensure team is educated on products and promotions




• Participate in talent management and team development
• Lead health, safety, and loss prevention efforts
Requirements:
• 1-2 years in customer service or operations
• Experience in leading and developing teams
• Strong business acumen and execution skills
• Knowledge of Provincial Health & Safety standards
• Flexible availability including evenings and weekends
Bring your leadership, strategic insight, and customer-focused mindset to Indigo's mission.
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📌 Customer Experience Leader at Indigo (Guelph)
🏢 Indigo-Books-
📍 Guelph