Join MCI in Sydney, NS as a Call Center Customer Support Representative, focusing on customer service and sales. Handle diverse inquiries while upselling products and services effectively.
This role involves responding to both inbound and outbound calls, engaging with numerous customers each week to help resolve issues and deliver superior service. You'll utilize your communication expertise and problem-solving skills to contribute proactively to customer satisfaction and retention. A strong team orientation and reliability will support your success in this role.
Key Responsibilities:
• Manage incoming and outgoing customer calls professionally
• Facilitate first-call resolution for customer inquiries
• Document claims and maintain detailed records




• Resolve issues using available resources and knowledge
• Participate in training sessions to enhance skills
Requirements:
• Minimum age of 18 required
• High school education or equivalent is needed
• Excellent written and verbal communication skills
• Typing speed must exceed 20 words per minute
• Basic proficiency in Microsoft Office tools
Deliver exceptional customer care while building skills that contribute to your growth opportunities in a supportive environment.
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📌 MCI Call Center Customer Support Role (Sydney)
🏢 MCI
📍 Sydney