Lead application support strategies at RBC with a focus on Central Funding in Capital Markets. This full-time director role requires strong business insight and technical acumen.
As the Director of Production Services, you will oversee a team managing essential applications within the Central Funding portfolio. You will liaise with business stakeholders, ensuring a robust production environment and managing application support functions effectively. Your role will also involve strategic incident management and collaboration with senior leadership to align service requirements with business goals.
Key Responsibilities:
• Manage accountable relationships with Operations business stakeholders
• Drive major incidents to resolution with clear communication




• Oversee application operational requirements before production
• Facilitate Post Incident Review processes for customer-visible incidents
• Rationalize internal operating level agreements for efficiency
Requirements:
• 10-15 years in business and technical support roles
• Bachelor's degree in a related field
• Knowledge of Linux, Windows, Oracle, and SQL
• Robust communication and presentation skills
• Proven team and project management experience
Excel in application support leadership and foster business partnerships that drive effective solutions at RBC.
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📌 Director of Application Support at RBC (Toronto)
🏢 RBC
📍 Toronto