Elevate business processes with RBC as a Business Functional Support Analyst. Focus on user support, problem resolution, and driving process improvements in Toronto's Wealth Management sector.
RBC is seeking a proactive Business Functional Support Analyst to aid end-users in resolving functional issues efficiently. Essential skills include troubleshooting, business data analysis, and user training. You will also be tasked with creating documentation and collaborating closely with various teams to enhance business functions throughout the bank.
Key Responsibilities:
• Provide ongoing support for existing business systems
• Analyze business processes to recommend improvements
• Design and implement workflow changes for efficiency




• Educate users on system functionalities and troubleshooting
• Generate reports to track performance and trends
Requirements:
• Proficient with W360 suite (MPower and Document center)
• Solid communication and interpersonal skills
• Ability to create clear documentation
• Experience in business process improvement methodologies
• Collaborative spirit to work with diverse teams
Become a key player in enhancing business efficiencies and delivering exceptional user support with RBC in Toronto.
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📌 Business Functional Support Analyst Canada (Toronto)
🏢 RBC
📍 Toronto