Key Responsibilities Guest Experience & Service
Welcome guests with genuine hospitality and create a memorable tasting experience.
Guide guests through curated wine tastings, sharing the story of Amo, winemaking practices, and tasting notes.
Anticipate guest needs and provide attentive, personalized service.
Maintain a polished, qualified, and approachable demeanor at all times.

Retail & Sales
Promote and sell wines, wine club memberships, and merchandise with confidence and enthusiasm.
Accurately process sales, tastings, and wine club sign-ups using POS systems.
Provide guests with recommendations for wine and food pairings.
Support retail displays by restocking and keeping the boutique neat and inviting.

Tasting Bar & Operations
Set up and maintain the tasting bar, ensuring it is clean, stocked, and ready for service.
Pour and serve wines according to winery standards.
Assist with opening and closing procedures, including cash handling, cleaning, and restocking.
Support events, private tastings, and large group experiences when required.

Teamwork & Professionalism
Work collaboratively with fellow consultants, leads,



and supervisors to ensure smooth daily operations.
Actively participate in team training sessions and staff meetings.
Demonstrate flexibility, positivity, and professionalism during busy weekends and special events.

Qualifications & Skills
Previous hospitality, retail, or customer service experience preferred (wine knowledge an asset).
Passion for wine, food, and hospitality.
Strong communication and storytelling skills.
Confidence in sales and ability to meet or exceed targets.
Ability to multitask in a fast-paced workplace with grace and professionalism.
Smart Serve certification required.
Must be 19 years of age or older

Job Type: Part time Pay: From $18.00 per hour

Benefits
On-site parking
Store discount

Ability to commute/relocate:
Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

Experience:
Server and winery: 2 years (required)

Licence/Certification:
Smart Serve (required)
Driving Licence (required)

Work Location: In person

📌 Winery Retail & Tasting Bar Server Niagara On The Lake (Niagara-on-the-Lake)
🏢 AMO Winery
📍 Niagara-on-the-Lake