Lead customer-focused technical operations with Jonas Software as Vice President, Support & Technical Operations. This hybrid role requires hands-on leadership and deep technical expertise to enhance support processes. In this pivotal leadership position, you will guide a talented team of over 20 technical specialists.

With a rich background in technical support and operations, your focus will be on improving processes, integrating automation, and innovating customer support practices. You will partner with the CEO to shape the support organization while ensuring exceptional service delivery. Key Responsibilities:
Champion a customer-first support culture
Serve as the executive escalation point for critical customer issues




Build trusted relationships with enterprise clients
Continuously evaluate and improve operational processes
Implement AI-driven efficiencies in support operations Requirements:
10+ years in technical support or IT operations
5+ years of experience leading technical teams
Proven track record in Tier1/Tier2 support
Robust documentation and process improvement skills
ITIL Foundation certification or higher Drive excellence in technical support and lead your team toward operational mastery at Jonas Software.

📌 Technical Operations Vice President At Jonas Software Toronto
🏢 EWS Group
📍 Toronto