Join a leading financial services program in Winnipeg as its Director of Operations. Focus on contact centre excellence, client relations, and team leadership.
In this in office position, you will manage a successful BPO program for a customer experience provider. Reporting to a senior client partner, your leadership will shape operational performance and client satisfaction. With an established program poised for growth, this role requires resilience and adaptability in a fast-evolving workplace.
Key Responsibilities: - Manage all contact centre operations components - Drive best practices and growth strategies - Deliver against KPIs while maintaining quality - Ensure compliance with corporate policies - Foster a work culture that motivates teams
Requirements: - 7 to 9 years of leadership in contact centres - Experience in BPO or financial services - Solid analytical skills for P&L; management - Proficiency in workforce management strategies - Ability to navigate ambiguity and drive change
Help shape the future of customer service in Winnipeg’s financial sector.#J-18808-Ljbffr

📌 Bpo Operations Director In Winnipeg
🏢 JMR Global | Talent Solutions
📍 Winnipeg