Join dcbel as a Technical Energy Specialist, where your expertise will resolve complex customer escalations and enhance service quality. Drive improvements in customer experience with your proven analytical skills. At dcbel, you will be pivotal in overseeing L3 technical resolutions for unresolved issues.

With more than seven years of experience, your role will require discretion in evaluating cases and managing various energy-related challenges. You'll work alongside other teams to improve processes and outcomes while mentoring others in your field of expertise. Key Responsibilities:
Resolve high-level customer complaints efficiently
Collaborate with teams to analyze case issues
Maintain high service levels while managing workloads
Present proposed solutions for escalated cases
Ensure adherence to contract terminology and specifications Requirements:
7+ years of working experience in energy
Electrical or Engineering degree or equivalent
Familiarity with residential and solar energy
Solid communication and problem-solving skills
Willingness to travel up to 75% of the time Leverage your electrical knowledge and customer-focused approach to support creative energy solutions at dcbel.

📌 Technical Energy Specialist Position Montreal
🏢 dcbel
📍 Montreal