Shape the future of healthcare with Nestmed as a Technical Customer Support Manager. Your leadership will drive exceptional support service using our cutting-edge AI platform.

As Manager of Customer Support, you will guide a team dedicated to assisting clinicians and resolving critical support issues with technical expertise. This is a player-coach role where you will set high expectations for service quality, instill confidence in your team, and directly support complex customer inquiries when necessary.

Key Responsibilities:



• Lead and develop a team of Technical Customer Support specialists • Establish effective support processes and best practices • Monitor team performance metrics to enhance customer satisfaction • Steer resolution of escalated technical support challenges • Work closely with product and engineering teams for better solutions

Requirements: • 5+ years in customer support with at least 2 in management • Proven track record building team culture and performance • Familiarity with support workflows and ticketing systems • Robust technical troubleshooting and bug reporting skills • Communication proficiency across diverse audiences

Foster a supportive and effective culture for healthcare professionals at Nestmed.

📌 Technical Customer Support Manager Role Winnipeg
🏢 Nestmed
📍 Winnipeg