Become the trusted technical advisor for ISPs and Enterprise customers as a Senior Technical Account Manager at Plume. This hybrid role combines problem-solving with stakeholder management to ensure successful deployments and customer success. As a Senior Technical Account Manager at Plume, you will serve as the main operational point of contact for assigned accounts.

Your work will involve collaboration with customer technical teams and internal Product, Engineering, and Support organizations. With a focus on driving platform adoption, resolving technical issues, and operational readiness, you'll facilitate seamless customer experiences with our groundbreaking SaaS solutions. Key Responsibilities:
Build trusted relationships with ISP and Enterprise stakeholders




Drive technical issue resolution and escalation management
Support customer onboarding and deployments
Facilitate troubleshooting sessions with technical teams
Create and maintain detailed customer-facing documentation Requirements:
Bachelor’s in Computer Science or related field
Experience in Technical Account Management or similar roles
Excellent verbal and written communication skills
Familiarity with cloud platforms and networking concepts
Ability to manage multiple priorities across teams Leverage your technical aptitude and operational skills to enhance customer success with Plume's creative solutions.

📌 Technical Account Manager At Plume Toronto (Canada)
🏢 Arch Systems
📍 Canada