Join Payments Canada as a Senior Service Management Analyst and apply your ITIL knowledge in a adaptable, hybrid work setting. Lead the way in service management excellence. Reporting to the ITSM Practices Manager, this role demands comprehensive knowledge of ITIL functions and standards such as ISO 27001 and NIST. You will actively engage in budgeting and play a crucial role in enhancing service management practices while providing training and support to stakeholders. Key Responsibilities:
Maintain a roadmap for deployment of Service Management Practices
Engage in key planning and budget discussions
Organize periodic stakeholder procedure reviews
Represent ITSM Practices at external meetings
Develop training strategies and materials Requirements:
Degree or diploma in business or Information Systems
At least five years in service management roles
ITIL certification mandatory
Familiarity with JIRA, Confluence, and Google Suite
Solid interpersonal and problem-solving capabilities Be a pivotal force in service management at Payments Canada, ensuring compliance and skill development.

📌 Service Management Analyst With Itil Expertise Toronto
🏢 Payments Canada
📍 Toronto