Join US Tech Solutions as a Service Desk Analyst providing first-level technical support onsite. Leverage your troubleshooting skills in a agile workplace focused on Microsoft 365 issues. The ideal candidate will have at least one year of experience in an IT Help Desk or Technical Support role.

This position involves assisting internal users with hardware, software, and Microsoft 365 challenges. Delivering exceptional customer service is vital, as you'll communicate effectively to resolve issues quickly. Key Responsibilities:
Deliver first-level tech support via multiple channels
Troubleshoot hardware, software, and Microsoft 365 issues
Document incidents using a ticketing system
Escalate unresolved issues to support teams
Monitor incidents for timely user follow-up Requirements:
High school diploma or equivalent
1+ years in IT Help Desk or similar roles
Robust troubleshooting skills for Windows environments
Knowledge of Microsoft 365 applications
Excellent communication and multitasking abilities Bring your technical support expertise to US Tech Solutions and make a difference in customer experience.

📌 Service Desk Analyst At Us Tech Solutions London
🏢 US Tech Solutions
📍 London