Join Sectigo in Ottawa as a Service Delivery Operations Leader, where your skills in Salesforce and operational management will improve service performance and customer satisfaction. Sectigo is looking for a hands-on Operations Manager to direct service delivery improvements and enhance customer support initiatives. Your expertise in customer-facing operations and process optimization will be vital in executing scalable solutions and leading cross-functional teams.

With a solid foundation in Salesforce, you will implement best practices to drive measurable outcomes in a agile setting. Key Responsibilities:
Drive strategic enhancements across customer support operations
Collaborate with executives to define operational priorities




Execute Salesforce projects enhancing service delivery
Create reporting tools for monitoring performance metrics
Facilitate change management across service teams Requirements:
Minimum 7 years in service delivery or related operations
Strong Salesforce Service Cloud experience required
Proven ability to build and improve support teams
Exceptional analytical skills for performance improvement
Experience navigating rapid-paced, target-driven environments Utilize your operational leadership and Salesforce expertise to advance Sectigo's service delivery in Ottawa.

📌 Service Delivery Operations Leader At Sectigo Ottawa
🏢 Sectigo
📍 Ottawa