Join Compugen Inc. as a Service Desk Supervisor in Surrey, BC and drive team performance and customer satisfaction. Your leadership will empower technicians to excel in service delivery. In this pivotal role, the Service Desk Supervisor will oversee a high-performing team of Service Desk Technicians.

You will provide training and support while monitoring performance through metrics and regular feedback. Additionally, your involvement in team development and employee engagement will cultivate a supportive team setting. You will utilize your technical skills to address complex issues and drive continuous improvement efforts within the service desk operations.

Key Responsibilities:
Lead and coach the Service Desk team effectively




Analyze performance metrics for service improvements
Manage recruitment and onboarding of recent staff
Conduct regular team check-ins regarding workload and morale
Collaborate on interdepartmental processes and procedures Requirements:
Minimum of 6 years’ experience in technical support roles
Experience in a supervisory capacity
Bachelor's degree in a relevant field
Robust understanding of ITIL V4
Familiar with service desk and ticketing systems Foster an engaging team culture focused on excellence in customer service at Compugen.

📌 Service Desk Supervisor Role At Compugen Surrey (Canada)
🏢 Compugen
📍 Canada