Elevate IT service delivery with an IT Service Management Specialist role focusing on ITIL processes and Service Now modules. Bring your expertise in SLA monitoring, major incidents, and service performance management.

This 12+ month contract position demands a skilled with over 5 years of IT Service Management experience. You'll utilize your solid knowledge of ITIL processes, including Incident, Problem, Change, and Request Management. Collaborating with cross-functional teams is crucial to enhance service delivery and stakeholder communication.

Key Responsibilities:
Monitor and manage SLAs and KPIs effectively
Coordinate Major Incident Management activities
Conduct in-depth Root Cause Analysis evaluations
Oversee Change Advisory Board activities and approvals
Manage CMDB and Asset Reporting tasks

Requirements:
Minimum 5 years of IT service management experience
Robust knowledge of ITIL processes
Hands-on experience with Service Now ITSM modules
Excellent problem-solving and communication skills
ITIL Foundation certification preferred

Utilize your ITIL expertise, stakeholder engagement, and Service Now skills to enhance IT services.
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📌 It Service Management Specialist Role Mississauga (Canada)
🏢 TEKGENCE
📍 Canada