Enhance customer engagement as an Expert IVR Developer for a leading banking client. Specialize in DTMF IVR applications with a focus on Cisco CVP and Java technologies.
We're seeking an expert with over 4 years in IVR application development. Candidates must demonstrate substantial experience with Cisco technologies, particularly CVP and Call Studio, as well as solid backend integration using REST APIs and OAuth2. Your role will be crucial in developing sophisticated customer self-service IVR systems.
Key Responsibilities:
• Design and develop IVR applications using Cisco CVP
• Build custom Java components for backend integration
• Deploy on Apache Tomcat and support ongoing operations
• Configure integrations with Cisco UCCE/ICM
• Execute IVR testing through Cyara to ensure quality
Requirements:
• At least 4 years in IVR development
• Experience with Cisco CVP and Call Studio
• Knowledge of VXML Server and MS SQL Server
• Skilled in using REST APIs and XML Web Services
• Familiar with Cisco CNIS, CTI variables, and agents
Leverage your IVR and backend integration skills to drive customer satisfaction in banking.
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📌 Expert IVR Developer in Banking Sector (Toronto)
🏢 PeoplePilot
📍 Toronto