Shape enterprise technology at Telecon as a hybrid Director of IT Operations & Service Delivery. Leverage your strategic leadership and operational execution skills to drive change and enhance service delivery. Reporting to the Vice President – Shared Services, you will oversee IT functions across multiple domains.

This strategic leader role is pivotal in modernizing technologies and ensuring reliable IT operations. You will collaborate with business leaders to align priorities and drive improvements in service delivery and technology utilization. Key Responsibilities:
Define IT strategy aligned with business goals
Lead day-to-day IT operations and service provision
Establish KPIs and metrics for service performance




Manage major technology initiatives and budgets
Foster high-performing team culture with accountability Requirements:
Bachelor’s degree in IT, Computer Science, or related
10+ years in enterprise IT operations leadership
Bilingualism in French/English is a plus
Solid experience in cybersecurity and enterprise applications
Proven ability to influence stakeholders and drive collaboration Elevate Telecon’s IT operations through strategic leadership, ensuring secure and effective service delivery in this pivotal role.

📌 Operation Manager Informatique F/h It Vaughan
🏢 Telecon
📍 Vaughan