Drive customer retention and satisfaction as the Mortgage Retention and HELOC Strategy Manager at EQ. Utilize your strategic thinking to enhance profitability and customer experience in a hybrid work model. In this senior management role, you will report to the Senior Director, Strategy and Operations.

Collaborate with cross-functional teams, including Sales and Risk, to design and implement initiatives aimed at maximizing customer retention for home equity products. Your leadership will influence critical decisions and operational strategies that align with business objectives. Key Responsibilities:
Develop strategies to enhance customer retention and profitability
Research data to propose impactful improvements
Translate insights into operational initiatives




Engage stakeholders to meet compliance and strategic goals
Conduct market research for competitive insights Requirements:
Degree in Commerce, Economics, Finance, or related field
10+ years in mortgage lending or product management
Robust communication skills with technical and executive peers
Experience with full SDLC and vendor management
Proven ability to lead cross-functional teams Elevate the customer experience by managing impactful mortgage initiatives and collaborating with diverse stakeholders at EQ.

📌 Mortgage Retention Strategy Manager Toronto
🏢 Kinvie
📍 Toronto