Join Manulife as a Manager of Process Optimization in Toronto, Ontario, and lead initiatives that enhance efficiency and service quality. Work in a hybrid setting while supporting Business Process Analysts. This role demands a strategic leader capable of driving process improvement to foster operational excellence.

Contribute to modernization efforts and ensure compliance with risk and control frameworks. Your expertise in Lean Six Sigma methodologies will guide your team in documenting processes and implementing automation solutions. Key Responsibilities:
Identify inefficiencies through process analysis techniques
Implement standardization and workflow improvements
Oversee documentation of processes and SOPs
Build team capabilities through mentorship and coaching
Facilitate change adoption activities across functions Requirements:
Bachelor's degree in business, Operations, or related field
Lean Six Sigma Green Belt with preferred higher certification
7+ years of experience in process improvement
Proven leadership in operations optimization
Familiarity with financial service workflows and systems Shape the future of operational processes at Manulife and lead your team to success in Toronto.

📌 Manager Of Process Optimization At Manulife Toronto
🏢 Manulife Financial
📍 Toronto