Salesforce Platform Architect

Toronto , ON

Full Time

Role Description
We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers.
The primary purpose of this role is to ensure customers realize the full value of their ServiceNow investment.
The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably, and ensuring the long-term health and scalability of their platform.
This is an advisory role focused on shaping the customers platform strategy and direction, achieved through expert guidance rather than direct implementation.

Key Responsibilities
Architectural Advisory Translate customer business objectives into a coherent platform strategy.
Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.
Platform Health Governance Lead technical governance discussions to establish frameworks that prevent platform health degradation over time.




Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability.
Risk Management Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions.
Advise customers on mitigation strategies to ensure risks are managed before they become incidents.
Customer Engagement Build and maintain robust relationships with customer stakeholders, from technical teams to senior leadership.
Facilitate architectural reviews, executive conversations, and workshops.
Technical Expertise Demonstrate platform capabilities and guide customers through ServiceNow functionality.
Maintain deep expertise in a few core areas while having broad knowledge across the entire ServiceNow platform.
Strategic Conceptual AI Expertise Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organization.

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