Lead the IT Service Delivery team at Fanshawe College, enhancing digital experiences for students and staff. Drive excellence in operational leadership, service management, and stakeholder engagement. As the Manager of IT Service Delivery, you will oversee the IT Service Desk and academic computing support teams, ensuring top-quality, customer-focused tech services.

Your role includes improving service management practices and fostering collaboration among academic and administrative stakeholders. Key Responsibilities:
Provide leadership to the IT Service Desk and computing support teams
Foster a high-performance culture around customer service
Coordinate operational planning for lab and support environments




Define and implement IT service management workflows
Assist in departmental financial administration and resource planning Requirements:
3-year diploma/degree in IT or a related field
Minimum 7 years in IT operations or technical service delivery
Experience managing IT support across distributed settings
Demonstrated operational planning and KPI establishment skills
Solid communication and data analysis abilities Enhance service excellence and user experiences through your leadership in IT at Fanshawe College.

📌 Manager Of It Service Delivery At Fanshawe London
🏢 Fanshawe College
📍 London