Lead the evolution of guest experiences with Four Seasons as the Manager of Guest Experience Platforms. Focus on Qualtrics integration and strategy in a agile hybrid setting. This technical leader role requires you to guide the implementation of customer experience platforms and manage integrations while overseeing a skilled team.

Your goal is to ensure that data-driven insights enhance guest satisfaction and optimize engagement through various marketing channels. Collaborate with internal teams and external partners while maintaining compliance and best practices in privacy and security. Key Responsibilities:
Spearhead the development of CX platform strategies
Maintain and monitor customer database integrity




Collaborate with teams to enhance guest recognition processes
Lead marketing campaigns based on guest segmentation
Analyze insights to drive engagement and acquisition Requirements:
Bachelor’s Degree in Business or IT
At least 4 years in customer experience management
Solid understanding of CX strategies and marketing tools
Experience with Qualtrics and Salesforce Marketing Cloud
Proven leadership and project management skills Shape personalized guest interactions and elevate experiences at Four Seasons.

📌 Manager Of Guest Experience Platforms At Four Seasons Toronto
🏢 Four Seasons Hotels
📍 Toronto