Join Tata Consultancy Services as a Level 2.5 AI Support Analyst. You will act as a key resource for end users, addressing questions across TCS's AI product range, including Anthropic Claude and Gemini. This front-line role will have you resolving user queries via various communication channels, ensuring every interaction is documented for future knowledge enhancements.

You'll maintain an understanding of all AI tools while taking ownership of one product, contributing to a growing knowledge base that empowers your team and end users alike. Key Responsibilities:
Answer user inquiries via helpdesk, email, and support channels
Document each interaction in a consistent and structured way
Resolve issues at first contact or escalate with detailed context




Support Level 3 engineers by gathering evidence and validating fixes
Maintain up-to-date self-help and how-to documentation Requirements:
Experience in technical support or service desk roles
Robust interest in and familiarity with AI products
Proficiency with tools such as ServiceNow and Jira/Confluence
Exceptional communication skills with users
Ability to mentor colleagues and promote knowledge sharing Embrace this chance to drive user satisfaction and support AI advancements at TCS.

📌 Level 2 5 Ai Support Analyst Role Montreal (Canada)
🏢 TATA Consultancy Services
📍 Canada