Unlock your potential as a Senior Analyst in Managed Services with IT Solutions, where your technical skills will drive client success in a hybrid work setting. This role candidates will provide critical technical support and empower co-workers in resolving issues effectively. With over 25 years of experience, IT Solutions is a leader in delivering top-tier services, and your contribution will enhance our capability to serve clients efficiently and promptly. Key Responsibilities:
Mentor colleagues while resolving technical client issues
Work on incident tickets with precision and speed
Ensure comprehensive problem documentation in the ticketing system
Manage escalations to relevant teams or vendors seamlessly
Report on common trends to improve incident handling Requirements:
Post-secondary education in Computer Science/IT
Minimum 5 years of Service Desk experience in an MSP
Collaborate effectively in rapid-paced environments
Knowledge of Virtualization, Active Directory, and networking
Experience with ITIL practices is advantageous Bring your analytical skills and dedication to client service to IT Solutions and contribute to excellence in Managed Services.

📌 Senior Analyst, It Solutions Managed Services Markham
🏢 IT Solutions
📍 Markham