Drive customer retention as the Renewals Manager at Pigment, the AI platform redefining business planning. Blend commercial insight with customer focus to enhance renewal processes. As the Renewals Manager at Pigment, you will play a critical role in ensuring customer satisfaction and loyalty within the scaled segment.

This position requires collaborating with Customer Success, Sales, and Legal teams to mitigate risks and forecast renewals effectively. Your expertise will help customers recognize ongoing value from Pigment, fostering confidence during contractual discussions. Key Responsibilities:
Manage the customer renewal lifecycle from end to end
Collaborate with cross-functional teams for risk mitigation




Forecast renewal rates and customer retention metrics
Facilitate strategic discussions on contractual terms
Enhance customer experiences by delivering value insights Requirements:
Proven experience in renewals management or account management
Robust understanding of SaaS business models
Excellent communication and negotiation skills
Ability to analyze customer insights for retention
Detail-oriented with robust organizational skills Elevate customer retention and realize impactful growth in your role as Renewals Manager at Pigment.

📌 Renewals Management At Pigment Toronto
🏢 Doist
📍 Toronto