Transform legal workflows with Quillogic as a Customer Experience Specialist. Located in Revelstoke, BC, this full time role allows for hybrid or remote work arrangements within Canada. You will be the main contact for law firms, overseeing their onboarding and daily interaction with our platform.

This position places you at the heart of our early-stage product development, collaborating closely with engineers to voice customer needs. By offering exceptional support and training, you’ll enhance client satisfaction and engagement. Key Responsibilities:
Manage onboarding sessions for current law firms
Address customer inquiries via multiple channels
Triage and document user issues
Conduct manual testing and QA on recent features
Share best practices and updates with users Requirements:
Excellent customer service and relationship skills
Comfort with digital platforms and troubleshooting
Analytical capabilities to identify customer issue patterns
Organizational skills to prioritize requests
Experience in SaaS or legal customer support desired Utilize your skills to improve client interactions and product experiences at Quillogic.

📌 Quillogic Customer Experience Specialist Role Revelstoke
🏢 Quillogic
📍 Revelstoke