Join Pacer Group as an AI Technical Support Analyst in Montreal, where you will hybridize your skills at the intersection of AI tools and customer service. This role is pivotal to enhancing user engagement with AI products. The position, available for 12 months, seeks candidates with a robust background in technical support, especially those familiar with enterprise settings.

Your expertise with AI products such as Google Gemini and Zoom AI Companion will be essential for providing exemplary support. In this hybrid role, you will troubleshoot, manage incidents, and educate users on AI features and functionalities to ensure seamless experiences. Key Responsibilities:
Troubleshoot and resolve AI-related incidents for end-users
Provide Level 2 and Level 3 technical support




Conduct QA support and validation testing
Document technical processes and create knowledge articles
Mentor team members on AI products and troubleshooting techniques Requirements:
Minimum 5 years in a technical or service desk support role
Solid understanding of Microsoft 365 and ServiceNow
Proficient in issue triage and escalation processes
Experience in technical documentation and content creation
Commitment to continuous learning in emerging AI technologies Leverage your AI and technical support expertise to champion user interactions at Pacer Group within this crucial analyst role.

📌 Pacer Group Ai Technical Support Analyst Montreal
🏢 Pacer Group
📍 Montreal