Elevate your career at Fujitsu as a Lead Service Delivery Manager, focusing on Digital Workplace and Cloud operations. Your responsibility will be to enhance service delivery while ensuring customer satisfaction and compliance with service agreements. In this role, you will oversee Managed IT Services including Infrastructure and Service Desk operations.

Candidates should have over 12 years of IT Managed Services experience, with proficiency in ITIL and solid financial management skills. You will be instrumental in building relationships and driving operational improvements while managing teams globally. Key Responsibilities:
Direct end-to-end operations for Managed Services
Guarantee compliance with SLAs and service quality
Handle major incidents and recovery strategies
Conduct service reviews and provide insights
Innovate through tools like automation and AI Requirements:
Bachelor's degree in relevant fields
12+ years in IT Managed Services
5+ years in Service Delivery or Operations Management
Expertise in Cloud services and ITIL framework
Proven client account management experience Lead Fujitsu's service delivery towards greater satisfaction and operational efficiency.

📌 Lead Service Delivery Manager – Digital Workplace Toronto
🏢 Fujitsu Careers
📍 Toronto