Overview seeking an experienced ServiceNow Tech Lead to design| build| and deliver scalable ServiceNow solutions across IT and non-IT domains. The role requires robust hands-on development expertise| leadership capability| and experience working in enterprise BFSI environments.

Key Responsibilities

Design| build| test| and deploy ServiceNow solutions using ITSM| Virtual Agent| and the Now Platform.

Develop and configure ServiceNow components including Client Scripts| Business Rules| UI Actions| UI PoliciesScript Includes| REST APIs| Notifications| Reports| Dashboards| PA Indicators Service Catalog| Workflows| Flow Designer| and Automation Lead new implementations| enhancements| and backlog development activities.

Build and support integrations between ServiceNow and enterprise systems.

Implement Service Portal solutions using AngularJS.

Support CMDB| Cloud Discovery| and platform upgrades while reducing customizations.

Work closely with business analysts and stakeholders to translate requirements into technical solutions.





Coach and guide developers| administrators| and testers.

Participate in Agile delivery| sprint planning| code reviews| testing| and UAT defect resolution.

Leverage Now Assist and AI-driven capabilities across ITSM| Virtual Agent| HRSD| and CSM.

Required Skills

Experience: 6-8 years of hands-on ServiceNow development experience.

Minimum 2 end-to-end implementations of ServiceNow ITSM and Virtual Agent.

Strong knowledge of the ServiceNow platform and development best practices.

Strong integration experience using REST and other integration mechanisms.

Experience working in Agile Sprint-based delivery models.

Good-to-Have

Experience with ITOM| ITAM| SAM| HAM| BCM| APM| App Engine Experience implementing Now Assist

Excellent communication skills with ability to work across distributed teams

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📌 ServiceNow ITSM Developer (Toronto)
🏢 apptoza
📍 Toronto