Enhance member satisfaction as a Member Services Specialist at FirstOntario. This role prioritizes delivering personalized service and financial solutions tailored to meet member needs.
As a Member Services Specialist, you will engage with members to understand their financial objectives, driving proactive solutions to reinforce FirstOntario as their primary institution. Your responsibilities encompass providing accurate transactional support and ensuring adherence to member experience standards across the branch.
Key Responsibilities:
• Discover member financial needs through interaction
• Deliver high-quality transaction and service support
• Promote alternative banking channels to enhance member access




• Participate in branch opening and closing procedures
• Execute daily audits and cash balancing tasks
Requirements:
• Education: Grade 12 or equivalent required
• Minimum of 3 years experience in a banking setting
• Proficiency in Microsoft Office and industry knowledge
• Strong communication and teamwork abilities
• Positive and dedicated approach to member service
Support FirstOntario's mission by enriching member interactions through dedicated service and expert financial advice.
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📌 Member Services Specialist at FirstOntario (Hamilton)
🏢 FirstOntario Credit Union
📍 Hamilton