Job Summary The Old York Tavern is looking for an experienced and motivated Front Office Manager to oversee front-of-house administration and guest reception while supporting the daily operations of our restaurant. This position is ideal for a hospitality professional with strong leadership, organizational, and customer service skills who can ensure a smooth and welcoming experience for every guest.

As a Front Office Manager, you will coordinate reservations, supervise reception activities, assist with administrative operations, and work closely with restaurant management to maintain exceptional service standards.

Key Responsibilities
Oversee daily front office and reception operations.
Welcome guests and ensure an outstanding customer experience.
Manage reservations, waitlists, and guest inquiries.
Supervise front desk and reception team members.
Coordinate schedules and support daily administrative activities.
Maintain guest records, reports, and office documentation.
Handle customer concerns professionally and resolve issues promptly.
Work closely with restaurant managers to improve operational efficiency.
Ensure reception and office areas remain organized and qualified.
Support opening, closing, and daily operational procedures.

Qualifications
Previous experience as a Front Office Manager,



Restaurant Supervisor, or Hospitality Manager is preferred.
Strong leadership and team management skills.
Excellent communication and customer service abilities.
Proficiency with Microsoft Office and reservation/POS systems.
Strong organizational and problem-solving skills.
Ability to multitask in a fast-paced hospitality workplace.
Flexible availability, including evenings, weekends, and holidays.

Benefits
Competitive Salary
Performance-Based Bonus Opportunities
Paid Training
Health & Dental Benefits
Paid Vacation
Employee Meal Discounts
Career Advancement Opportunities
Professional Development Programs
Friendly and Supportive Team Setting

About the Company The Old York Tavern is a well-established neighbourhood restaurant known for exceptional hospitality, quality food, and a welcoming atmosphere. We are committed to creating memorable guest experiences while providing our employees with a supportive workplace, ongoing training, and opportunities for long-term career growth in the hospitality industry. Pay: $18.00-$22.00 per hour

Benefits
Employee assistance program
Employee stock purchase plan
Flexible schedule
Life insurance

Work Location: In person

📌 Front Office Manager Toronto
🏢 The Old York Tavern
📍 Toronto