Lead customer success initiatives for Versaterm, a high-growth SaaS company. Focus on maximizing value, renewals, and customer adoption across all segments with a team-oriented approach. As the Director of Customer Success, you will oversee the post-sale lifecycle, ensuring customers achieve measurable value from their investments.

This strategic role requires leading a high-performing Customer Success team, implementing engagement models, and driving accountability across Strategic, Enterprise, and Transactional accounts. Your collaboration with Sales and other teams will ensure a seamless customer experience. Key Responsibilities:
Execute success strategies for growth and retention
Establish standardized processes for customer lifecycle management




Build scalable playbooks and reduce duplication
Manage engagement across various account types
Own retention and renewals strategies effectively Requirements:
Bachelor's degree in Business Administration or related field
10+ years in Customer Success or Account Management
5+ years of leadership experience
Data-driven mindset with a focus on outcomes
Knowledge of public sector SaaS settings preferred Drive customer impacts and build a lasting Customer Success organization at Versaterm.

📌 Director Of Customer Success At Versaterm Quebec (Quebec City)
🏢 Versaterm
📍 Quebec City