Lead operational excellence in Cloud Software & Services as the Director of Customer Operations at Ericsson in Toronto, Canada. Ensure high-quality delivery outcomes while driving customer satisfaction and profitability. This senior role prioritizes end-to-end delivery performance across customer engagements.

You will work closely with multiple stakeholders, including Sales, Delivery, and PMO, to ensure seamless operations. Key initiatives include managing delivery commitments, financial performance, and continuously improving the customer experience. Key Responsibilities:
Own customer delivery performance across CSS engagements
Drive operational rigor in delivery governance and risk mitigation
Act as senior operational interface for key customer engagements




Lead customer steering meetings and track program progress
Monitor operational and financial KPIs for effective decision-making Requirements:
Director-level experience in customer operations and service delivery
Proven track record of managing complex customer settings
Robust experience in operational governance and performance management
Financial acumen in delivery cost and forecasting management
Executive-level communication skills for influencing stakeholders Deliver operational excellence with a focus on customer satisfaction and team development at Ericsson.

📌 Director Of Customer Operations At Ericsson Toronto (Canada)
🏢 Neura Market
📍 Canada