Lead customer success initiatives for Versaterm, a high-growth SaaS company. Focus on maximizing value, renewals, and customer adoption across all segments with a cooperative approach.

As the Director of Customer Success, you will oversee the post-sale lifecycle, ensuring customers achieve measurable value from their investments. This strategic role requires leading a high-performing Customer Success team, implementing engagement models, and driving accountability across Strategic, Enterprise, and Transactional accounts. Your collaboration with Sales and other teams will ensure a seamless customer experience.

Key Responsibilities:



• Execute success strategies for growth and retention • Establish standardized processes for customer lifecycle management • Build scalable playbooks and reduce duplication • Manage engagement across various account types • Own retention and renewals strategies effectively

Requirements: • Bachelor's degree in Business Administration or related field • 10+ years in Customer Success or Account Management • 5+ years of leadership experience • Data-driven mindset with a focus on outcomes • Knowledge of public sector SaaS settings preferred

Drive customer impacts and build a lasting Customer Success organization at Versaterm.

📌 Director Of Customer Success At Versaterm Ahuntsic
🏢 Versaterm
📍 Ahuntsic