Lead a high-performing team as the Customer Support Manager at PureFacts Financial Solutions in Toronto, Ontario. This role focuses on operational excellence and exceptional customer service delivery across support operations. As the Customer Support Manager, you will drive team performance and deliver seamless support for customers.

Oversee daily operations, manage escalations, and foster a cooperative culture. Your leadership will enhance service quality and ensure timely resolution of issues, all while advocating for customer needs. Key Responsibilities:
Lead and develop a team of Customer Support Analysts
Manage daily support operations and ticket queues
Ensure proactive communication with customers
Monitor SLA performance and customer satisfaction
Identify recurring issues for operational improvements Requirements:
5+ years in enterprise SaaS or software support
3+ years in leading customer support teams
Solid analytical and problem-solving skills
Experience in handling customer escalations
Financial Services or Wealth Management background preferred Enhance customer experience and operational efficiency by leveraging your expertise at PureFacts.

📌 Customer Support Manager At Purefacts Toronto
🏢 PureFacts Financial Solutions
📍 Toronto