Become a Customer Success Leader at Auvik, guiding a team devoted to ensuring client satisfaction and product engagement. Help our Corp IT customers thrive by fostering solid, lasting relationships. As the Manager of Customer Success, you will oversee a dedicated team of professionals striving for excellence in client interactions.

Your role involves coaching team members on identifying risks, managing renewals, and orchestrating upsell strategies. Collaborating with cross-functional teams is essential for implementing effective customer solutions that enhance retention and growth. Key Responsibilities:
Ensure accountability for upsell and retention performance
Coach team in uncovering growth and renewal prospects




Lead customer discussions and escalations effectively
Track customer health and team performance metrics
Mentor team members on engagement strategies and techniques Requirements:
Extensive management experience in customer success roles
Proven track record in sales or account management
Solid skills in renewal management and customer engagement
Excellent verbal and written communication abilities
Familiarity with CRM platforms, particularly Salesforce Empower your team at Auvik to achieve remarkable customer success and satisfaction.

📌 Customer Success Leader At Auvik Toronto
🏢 Auvik
📍 Toronto