Magnacharge Battery is seeking a customer focused and dependable Counter Sales Representative (CSR) to join our team. The successful candidate will assist customers with battery selection and sales, provide product information, process transactions, and support daily store operations. This role is ideal for someone with robust customer service skills and an interest in automotive, commercial, industrial, or specialty battery products.
The CSR position is vital to maintaining positive customer relationships and contributing to the overall success of our organization.
Responsibilities
Respond promptly and professionally to customer inquiries via phone and email
Assist customers with product or service information, troubleshooting issues, and resolving complaints
Perform accurate data entry to update customer records and transaction details
Maintain excellent phone etiquette and communication skills to ensure positive interactions
Collaborate with team members to share information and improve service delivery
Follow up with customers to ensure issues are resolved satisfactorily and foster ongoing relationships
Assist with warranty claims, returns, and exchanges according to company policies.
Coordinate with warehouse staff to ensure timely order fulfillment.
Promote additional products and services when appropriate.
Follow all workplace safety procedures related to battery handling and storage.
Skills
Solid communication skills, with the ability to convey information clearly and professionally
Excellent phone etiquette and active listening skills
Proficiency in data entry with attention to detail
Basic analysis skills to understand customer needs and suggest appropriate solutions or products
Experience in customer service is preferred
Ability to work well under pressure while maintaining a friendly demeanor
Strong organizational skills and the ability to multitask effectively
This position offers an engaging work environment where your communication talents can thrive while helping customers achieve their goals. We value proactive team players who are eager to grow within a dynamic organization.
Benefits
Casual dress
Dental care
Extended health care
Life insurance
Vision care
Work Location: In person Pay: $18.00-$22.00 per hour
Perks
Casual dress
Dental care
Extended health care
Life insurance
Paid time off
Vision care