Become a Customer Experience Readiness Specialist at Ara, focusing on consumer product assessments. Your observations will guide product readiness in real-world home settings. In this hands-on role, you’ll report to the Head of Product and work directly with customer personas to gauge the effectiveness and clarity of product experiences.

Your findings will influence acceptance and improvements, ensuring customer concerns are addressed before wider release. This position is crucial for ensuring a seamless transition for customers when they first engage with Ara products. Key Responsibilities:
Use consumer products in real residential scenarios
Evaluate customer personas to enhance first-use experiences
Identify readiness strengths and consumer concerns
Verify improvements as features develop
Present factual readiness findings to product teams Requirements:
3+ years in product evaluation or customer experience
Experience with hands-on use-case validation
Solid documentation and follow-up abilities Shape customer experiences by directly impacting product readiness at Ara.

📌 Customer Experience Readiness Specialist Montreal
🏢 dcbel
📍 Montreal