Become a Complex Import Documentation Specialist and provide outstanding customer service by handling intricate import documentation cases.

Your role will be integral in ensuring customer communication and import compliance. This role involves managing incoming emails and providing timely, helpful assistance to internal and external clients. You will connect with overseas teams for documentation needs and ensure customers are informed about their shipments efficiently. Your cooperative efforts will focus on finalizing accurate invoicing and providing solutions to customer inquiries regarding imports. Key Responsibilities:
Assess and manage complex inbound communications
Ensure proactive customer notification of shipment changes
Collaborate to secure accurate documentation
Assist with accurate invoicing alongside sales
Communicate with Canada Customs for compliance Requirements:
High school diploma or GED prerequisite
At least one year of relevant experience
Bilingual skills considered an asset
Competency in computer applications
Robust problem-solving and communication skills Be a key player in delivering exceptional customer experiences in import documentation through effective communication and teamwork.

📌 Complex Import Documentation Specialist Halifax Regional Municipality (Canada)
🏢 ZIM Integrated Shipping Services
📍 Canada