Elevate airport performance with the Greater Toronto Airports Authority as the Director of Quality Standards and Performance Assurance in Toronto. Lead proactive data-driven decision-making to ensure operational excellence. As part of GTAA’s leadership team, you will oversee the enhancement of performance assurance across Toronto Pearson.

Your role emphasizes building high-performance teams, managing KPIs, and driving operational accountability. With focus on safety, service resilience, and continuous improvement, you will lead initiatives that create actionable insights for airport operations.

Key Responsibilities
Provide strategic leadership for performance assurance and quality standards
Establish performance measurement frameworks and KPIs
Drive data-driven operational readiness and insights




Foster partnerships with airline and operational stakeholders
Lead audits and standardization initiatives for operational excellence Requirements:
Extensive senior leadership experience in performance assurance
Proven skills in developing KPI frameworks and governance
Significant aviation and airport operations experience required
Solid analytical capabilities to translate data into insights
Bachelors degree in relevant field; advanced degree preferred Strengthen Toronto Pearson’s operational standards and service delivery as a key strategic leader.

📌 Director Of Quality Assurance At Gtaa Toronto
🏢 Bilinguallink
📍 Toronto