Join the Estates and Trusts team as an Operations Specialist, focusing on delivering exceptional service and managing operational inquiries.

Your role will be vital in driving service quality and resolving issues with precision. As a Service Specialist, you will engage closely with Front Office and internal partners to ensure high standards in service delivery. Your expertise will help navigate complex inquiries, identifying root causes and recommending improvement strategies. You'll facilitate ongoing monitoring of service agreements, playing a significant role in enhancing operational processes. Key Responsibilities:
Manage operational inquiries and escalation processes
Drive continuous service quality improvement
Analyze SLA performance and identify gaps




Leverage internal contacts for issue resolution
Prepare timely and accurate operational reports Requirements:
4-year degree or equivalent experience in a related field
Over 1 year in securities, banking, or technology
Exceptional analytical and relationship management skills
Proven ability to deliver independently and effectively
Robust presentation skills for stakeholders Enhance your career as a Service Specialist in Estates and Trusts, focusing on high-quality operational service delivery.

📌 Estates And Trusts Operations Specialist Montreal
🏢 RBC
📍 Montreal