Cactus Club Cafe is seeking an experienced and customer-focused Client Services Manager to lead guest relations and support exceptional service standards across our restaurant operations. In this role, you will oversee the guest experience, resolve customer concerns, support the front-of-house leadership team, and help ensure every guest receives outstanding hospitality.
The ideal candidate is a robust communicator with proven leadership experience and a passion for delivering exceptional customer service in a fast-paced hospitality environment.
Key Responsibilities
Lead and support daily guest service operations.
Build positive relationships with guests and ensure an exceptional dining experience.
Resolve customer concerns promptly and professionally.
Coach and support front-of-house team members to maintain high service standards.
Monitor customer feedback and identify opportunities for service improvement.
Assist with reservations, VIP guest requests, and special events.
Collaborate with restaurant managers to improve operational efficiency.
Prepare guest service reports and maintain service records.
Ensure company policies and hospitality standards are consistently followed.
Support staff training and ongoing development initiatives.
Qualifications
Previous experience in hospitality, guest services, restaurant management, or customer relations.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proven ability to resolve customer concerns professionally.
Solid organizational and problem-solving skills.
Proficiency with Microsoft Office and reservation/POS systems is an asset.
Flexible availability, including evenings, weekends, and holidays.
Benefits
Market-competitive salary
Performance Bonus Opportunities
Paid Training
Health & Dental Benefits
Paid Vacation
Employee Dining Discounts
Career Growth & Leadership Development
Employee Recognition Programs
Inclusive and Supportive Workplace
About the Company Cactus Club Cafe is one of Canada's leading premium casual dining brands, known for exceptional food, outstanding service, and unforgettable guest experiences. We invest in our people through ongoing training, leadership development, and opportunities for career advancement. Join a team that values professionalism, teamwork, and a commitment to hospitality excellence.
Pay: $14.00-$18.00 per hour
Benefits
Company events
Adaptable schedule
Work Location: In person
📌 Client Services Manager Toronto (Canada)
🏢 Cactus Club Cafe
📍 Canada
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