Join the OTIP Group of Companies as an Insurance Customer Service Representative, focusing on delivering exceptional client support and solutions. French language skills are essential for this role.
OTIP Group is looking for a Customer Service Representative skilled in resolving product and service issues. This role is centered around transparent communication and maintaining comprehensive updates on insurance processes. You will also mentor team members on insurance guidelines, ensuring quality service delivery across all levels.
Key Responsibilities:
• Respond to client inquiries via phone and in writing
• Resolve complaints and deliver effective solutions
• Maintain records of insurance transactions and updates
• Handle endorsements, renewals,



and market reviews
• Coach service team members on best practices
Requirements:
• AIC license is required; CAIB 1 advantageous
• At least three years’ experience in insurance fields
• Strong verbal and written French communication
• Excellent organizational and project management skills
• Familiarity with Microsoft Office Suite preferred
Bring your expertise in customer service and insurance to the OTIP Group, and help us create meaningful client experiences.
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📌 Insurance Customer Service Role at OTIP Group (Wetaskiwin)
🏢 Orbit Insurance Services
📍 Wetaskiwin