Job Description

The Customer Service Representative is responsible for providing an exceptional customer experience in person, over the phone and via email. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Provide friendly customer service over the phone, in person and over email.
- Schedule appointments for vehicle repair using our repair management system.
- Ensure timely processing of insurance assignments.
- Prepare repair orders with proper documentation.
- Record all communication with customers or insurance partners during the repair process using ASE.
- Manage car rental information.
- Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and Experience

- High School Diploma.
- Minimum 1 year of Customer Service experience, ideally in the Automotive Industry.

Required Knowledge, Skills & Abilities

- Communicate effectively, both verbally and in writing.
- Ability to multitask and function well in a fast‑paced environment.
- Enthusiastic and friendly demeanor.




- Strong knowledge of Google platform and Microsoft Office.
- Strong attention to detail with a high degree of accuracy.

Other Requirements

- Valid driver’s license required.

Benefits

- Competitive Pay
- Medical, Prescription Drug, Dental & Vision benefits effective after 1 month of employment.
- RRSP with company match.
- Annual Paid Vacation Time Off.
- Growth opportunities Opportunities.
- Ongoing Training.
- A Professional Atmosphere, Great Working Conditions with Dynamic Leadership.

Compensation

$36,000 - $40,000 per year. Compensation is commensurate with skill, education and experience.

Physical Demands

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

EEO Statement

Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or contract.

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📌 Customer Service Representative - Auto Body (Brandon)
🏢 Mobile Auto Solutions
📍 Brandon