Elevate your career as a Client-Focused Senior Technical Analyst in Calgary with About Staffing! This role blends in-depth technical expertise with strategic client management. In conjunction with a growing IT service provider, About Staffing is looking for a Senior Technical Analyst to lead complex projects and enhance client relationships.
Your hands-on approach will ensure operational excellence and compliance with cybersecurity standards while mentoring the team. The position requires a passion for improving service delivery. Key Responsibilities:
Oversee advanced troubleshooting for IT infrastructure
Ensure client environments meet cybersecurity requirements
Lead the documentation and consistent onboarding processes
Drive operational improvement initiatives
Act as an escalation point for client and internal challenges Requirements:
10+ years in IT infrastructure support
Minimum 5 years within an MSP setting
Robust skills in technical documentation and processes
Ability to translate technical issues into business solutions
Leadership experience with client consulting Bring your strategic thinking and technical leadership to influence client satisfaction and operational success.