Drive service excellence and operational performance at TD’s Canadian Branch Contact Center. This AVP role emphasizes sales growth and fostering a customer-focused culture.
In your position as Associate Vice President, you will oversee EasyLine and Concierge teams within the CBCC, focusing on business outcomes and advisor growth. Your leadership will be pivotal in enhancing digital tools and capabilities to meet customer needs while optimizing team performance.
Key Responsibilities: • Supervise EasyLine and Concierge service operations • Advance advisor performance to improve client relationships • Implement customer advocacy and feedback mechanisms • Partner with technology teams for seamless channel experiences • Lead strategic transformation initiatives in customer service
Requirements: • Significant experience in financial services leadership • Ability to improve sales conversion rates • Knowledge of customer experience best practices • Skills in workforce optimization and capacity management • Solid judgment in operational decision-making
Join TD in delivering exceptional banking experiences through innovation and customer engagement.
📌 Associate Vp Role At Td Canadian Banking Toronto
🏢 TD
📍 Toronto
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